Job Description - Telecommunicator - 9-1-1 Dispatcher
The Public Safety Dispatcher will work under the direct supervision
of the Director of Communications, Deputy Communications Director and
the Shift Coordinators.
Explanation of Job Description:
This is a full-time position, which is responsible to receive and
transmit emergency and non-emergency telephone and radio requests for
service. Prioritizes requests, transfers data into proper radio message
format and dispatches proper Police, Fire, Ambulance and other emergency
services personnel and equipment per Standard Operating Procedures.
Maintains records and resource data.
Operates Windows based computer systems.
Typical Examples of Duties:
Answers incoming emergency and non-emergency radio and telephone
calls. Ascertains nature of situation and its location. Dispatches via
radio all necessary personnel and equipment.
Monitors radio activities and provide supplemental information,
personnel and equipment.
Maintains status of all field units.
Uses standard operating procedures to send and receive radio, telephone
and computer messages.
Maintains logs of communications, resource and referral data, location
of personnel and equipment.
Performs related work as required.
Education: The candidate must have a high school
diploma or GED and must be at least 18 years of age.
Valid Driver’s License: The candidate must be in
possession and continuously maintain a valid Pennsylvania driver’s
license and in addition must be able to supply their own transportation
to and from work.
Typing Skills: Must be able to maintain at least a 92%
accuracy level of typing at least 35 words per minute.
Communication Skills: Ability to listen to and understand
directives; ability to write and speak in an understandable, accurate,
positive manner. Able to gather pertinent information quickly and
accurately; able to communicate the information professionally and
precisely to the proper recipient. Must be able to maintain a high
level of accuracy, be courteous with other employees, the public and
user agencies. To be able to read and understand correspondence,
memoranda and directives.
Criminal History: Must have and maintain a COMPLETELY
CLEAR criminal record. Must not participate in or is party to any
illegal activity or situation which could be perceived as a potential
conflict of interest.
Decision Making Skills: Act in a decisive manner, use good
judgment. Able to assess problems and situations quickly, able to
anticipate needs and avoid overreaction, to maintain flexibility in
adjusting to situations and procedures, to support and carry out
Interpersonal Relationship Skills: Be consistent in
dealing with people, personal integrity, sensitivity to other’s problems
without direct involvement, exclusion of personal biases from work
performance, ability to accept discipline, tact and diplomacy, promoting
a cooperative, positive attitude, political sensitivity.
Professional Attitude Skills: Emotional stability, self
motivation, loyalty and commitment to the organization, willingness to
take initiative, dependability, maturity in relationships with others,
personal appearance, self confidence.
Working Skills: Able to produce HIGH quality accurate
work. Able to detect and correct errors, able to perform tasks
simultaneously if necessary. Able to coordinate heavy work load to
maintain organization. Able to utilize work time properly.
Personal Skills: Highly reliable, ability to maintain
high degree of confidentiality, flexible in scheduling needs, ability to
maintain a calm demeanor under high levels of stress.
State Certification: The public safety dispatcher will be
required to obtain and maintain certification in all state mandated
categories which currently include: CLEAN/NCIC, call taker, police
dispatch, fire dispatch, EMS dispatch, EMD dispatch and EMA dispatch.
Monroe County Control Center will assist the applicant in obtaining all
Because of the public safety service and the high level of sensitive
information the Agency handles, all employees are required to be subject
to random drug screening. The candidate must pass a drug screening at
the time of hire and must consistently pass a random drug screening
throughout their employment with the Agency.
While performing the duties of this position, the employee is frequently
required to walk, sit, and talk and hear. Occasionally, the employee
will need to stand; reach or work with arms above shoulders; and bend,
twist & rotate at the waist. On rare occasions, the employee will need
to crawl, lift and carry items over 15 pounds or push items.
The specific vision requirements for this position are as follows:
(clear vision at 20 inches or less) - corrected or uncorrected.|
(ability to identify or distinguish colors).|
|Ability to adjust
focus (ability to adjust the eye to bring an object into sharp
Hours of Work:
This is a full-time position and as such the hours shall not normally be
less than forty (40) hours per week, as scheduled by the Deputy
Communications Director. Employees are required to work rotating shifts
and overtime is mandatory. Any schedule adjustments on the part of the
employee must have prior approval of the Deputy Communications Director.
There will be a 2080 hour or one (1) year probationary period, which
ever comes first. The Probationary Period shall commence with the first
hour of employment as a Public Safety Dispatcher. During this
probationary period, the employee may be disciplined or discharged by
the Director of Communications.
This position will be paid on an hourly basis and the salary rate shall
be in accordance with the current Articles of Agreement.
Shall be in accordance with the current Articles of Agreement.
Paid classroom and on the job training are provided by the employer in
accordance with the current training program. The normal formal
training period lasts 4-6 weeks, followed by on the job training and
supervision as required.
County 9-1-1 is NOT currently accepting applications for the position of 9-1-1
Applicants must be at least 18 years of age, have a high
school diploma or equivalent, typing skills of 35 wpm, basic
computer skills, a clean criminal history, and be able to pass a
pre-employment drug screening. A pre-employment,
pre-interview examination is also required.
County Control Center offers a benefit package that includes
Blue Cross/Blue Shield for the employee and family, a
competitive salary, and many other benefits.
must be available to work nights, weekends, and holidays.
Download and print a copy of the application form.
The Monroe County Control Center is an equal opportunity
Contact Jeff Strunk via phone at (570) 992-4500 or via email
during regular business hours.